That means that Jenny gets 9:00 AM every Tuesday morning, Dave gets 3:00 PM Thursdays, and Colin gets 11:00 AM on Wednesdays.
- Harder For Clients To Forget—When a client has the same time every week it becomes part of their routine. They know that they’re supposed to be at the same place at the same time and they work the other things in their life around counseling. This leads to…
- Fewer Cancellations—When counseling is their priority they show up for more of their sessions. Other things get cancelled instead of their session. When they’re more consistent in their sessions, they get better faster. A win-win for everyone.
- I Don’t Forget The Appointment—Yes. I use a calendar. I live by my calendar. But still, sometimes I forget things. When the schedule is consistent then I start to anticipate certain people on certain days. When I don’t see them on my calendar in their normal spot I start to wonder if I missed something.
What If My Client Doesn’t Have A Consistent Schedule?
That is the reality of the people’s lives. They might be on call or only know what shifts they’re going to pick up a few weeks in advance.
The reality is, these clients usually have a more difficult time getting through the counseling process. Not everyone, I know. But a majority of them. Their lives, by nature, are reactionary and fluid. They don’t have a lot of consistency and so trying to get to a counseling session every week sometimes falls by the wayside.
If you do have a floater, it is important to confirm their next appointment before they leave the current session. This serves to remind you and, more importantly, reminds them that you have a time slot saved for them.
If they don’t know their schedule and they have to call in, then that’s about all you can do. You have to hope they follow through.
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